What is DND?
DND simply means Do not Disturb.
The DND (Do-Not-Disturb service) allows GSM operators customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)
In Nigeria, NCC (Nigerian Communications Commission), the country's telecommunication regulatory agency has directed all networks in the country to activate the DND service on their networks.
If you are bulk SMS user any of your recipient that has DND activated on his/her line will not be able to receive your messages.
What are the main features of DND?
The DND service has the following features:
Fully Blocked Mode
This allows customers to Opt Out totally from receiving promotional messages via SMS and IVR.
Partially Blocked Mode
This mode allows customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked
Do DND Services Cost Money?
No. All DND service is totally free to customers.
How Do I Activate DND On My Number?
Find below DND options you can perform via SMS on your line:
- View Status - text the key word STATUS to 2442
- Activate full blocking - text the word "STOP" to the short code 2442.
- Activate partial blocking - see below
- Opt out entirely from DND - text the word "ALLOW" to the short code 2442.
Simply text HELP to the short code 2442 to find out more
Below are all available DND options. To activate any option text the SMS keyword to 2442.
STOP: To stop all SMS and IVR messages
ALLOW: To receive all SMS and IVR messages
SMS 1: To receive Banking / Insurance/ Financial Products SMS
SMS 2: To receive Real Estate SMS and IVR messages
SMS 3: To receive Education SMS and IVR messages
SMS 4: To receive Health SMS and IVR messages
SMS 5: To receive Consumer goods & Automobiles SMS and IVR messages
SMS 6: To receive Communication/Broadcasting/Entertainment/IT SMS and IVR messages
SMS 7: To receive Tourism & Leisure SMS and IVR messages
SMS 8: To receive Sport SMS and IVR messages
SMS 9: To receive Religion SMS and IVR messages
STATUS: To check your DND status
How To Deactivate DND From Any number?
As user of this platform, that is somone who send bulk sms out, it is expected you dont wont your messages DND. So you need to tell your recipients to deactivate DND from their line.
To deactivate DND from any number text the word "ALLOW" to the short code 2442 from the number you wish to remove from DND.
This is to inform everyone that all Nigerian networks (MTN, GLO, Airtel, Etisalat and others) have by the directive of the Nigerian Communications Commission (NCC) activated full blocking mode for Do-Not-Disturb on some subscribers' numbers without even seeking their consent to do same.
Also, some subscribers have willingly activated the Do-Not-Disturb(DND) on their lines.
Consequently, some of your recipients that fall within the two scenarios described above will stop receiving your messages.
The immediate and simple solution to this problem is for you to inform your recipients to contact their respective networks to remove their numbers from the Do-Not-Disturb list or they can attempt it by themselves by texting the word "ALLOW" to the short code 2442. Click here to read more about MTN DND. Until this is done, such recipients will not be able to receive your messages.
We on our part are monitoring developments on this new phenomenon and will keep you posted has the implementation of the policy unfolds.
In the meantime, Nigeria SMS Depot will continue, as always, to do everything possible to deliver your messages to all your valid and reachable numbers.
Nigeria SMS Depot