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Frequently Asked Questions

Please find below answers to some of the frequently asked questions. If your question is not listed click here to contact us.


Is your account activated yet? Have you confirmed your email by clicking on the link in the Confirmation Mail sent to your email?

Have you also verified your telephone number with the Verification Code sent to your telephone number?

All the above needed to be done to activate your account.

Please also check that your username and password are correct. To recover your username or password if you have lost or forgotten them use this link.

Also, confirm you have not been banned from the website due to a violation of any of the TOS of the website. Pls, contact us to sort things out if you feel you you've been wrongly banned.

Confirm that you have sufficient SMS credits to send the message. Check that the sender name or sender id you are using is not more than 11 (eleven) characters, spaces inclusive.

DND means Do-Not-Disturb. It prevent messages from being delivered to any number that it is active on. Read more about DND here.

DND prevent messages from being delivered to any number that it is active on. Read more about DND here.

Messages cannot be delivered to invalid numbers, unreachable numbers, and  DND active numbers. So, confirm that affected numbers are valid, reachable and not on DND. Read more about DND here.

This will never happen, except, of course, all the numbers have DND. If it does please contact us immediately.

Your numbers can be inputted in the recipient box on the website or mobile app or arranged in a saved text file in the manners below:



It is important to maintain the exact headings of row 1 in your own file too. Leave the box if the contact has no email. The notes are optional too.

bulk upload contacts formatted csv

Once you determine how much SMS credits you need, you can purchase SMS credits Online with your debit/credit cards (Verve, Mastercard or Visa), or by paying Cash or make Fund Transfer directly into our company bank account. You can also pay for your SMS credits by issuing Cheque in our company's name.

See our SMS rates here.

Online payment using debit/credit cards is the fastest to get your SMS credit because you can do it right now and here if you want to without leaving the confine of your home or office and you also get your bulk SMS account credited immediately with the amount of bulk SMS credit purchased. To make payment online now please Click here

Fund Transfers and Cash Deposit payments will roughly take between 10 and 30 minutes to get your account credited with your SMS credit value. Below is our bank details for this purpose:

Banker: Diamond Bank

Account Name: T&D Telecomms Services

Account Number: 0032586045

Account Type: Current

For cash deposit see here a Diamond Bank branch close to you.

Please always use your email address or username on our site as the depositor when making bank payments or as the reference in the case of fund transfer.

Cheque payments are not credited until the cheque clears (unless you are a regular reseller). Please issue all cheques in favour of T&D Telecomms Services.

Pricing information and Bank details can be found here:


Buy a credit bundle and get credited instantly:


Yes, we do. Please see details here:


Yes very secure. We use VoguePay and SimplePay both highly secure and CBN approved online payment processor service companies in Nigeria. Click here now to make payment using VoguePay if you want to. Click here to buy credit using SimplePay.

To do that you will need to integrate our SMS gateway API into your system. Get it here.

It is either you have not completed your registration or you have been denied access due to fraud suspicion. Please call support to regularise.

Yes. We accept all bank debit / credit cards and we use VoguePayVoguePay is a highly secure and CBN approved online payment processor service company in Nigeria. Click here to make payment now if you want to.

Just save your message file in a CSV format as in these examples, go to Personalised SMS page here and upload your file:

personalised sms csv format example

Note. Note these: #3 means column 3, #4 means column 4 and #5 means column 5 in the body of the messages above.

See screenshots of how the messages will appear on each of the recipient's phones below:

sms e green s


Personalized Example 2

The personalized sms csv file

personalised sms format csv

The result on recipients' phones

sms n-personalized

Yes! Download the zip file below and unzip it. Inside the unzipped folder you will find examples of CSV formatted files which you can view to guide you or you can edit anyone, save and use.

Here is the download link:

Bulksms Android App


Still can't find the answer to the issue you are having? Please use the Live Chat / call any of our phone lines 08091814000 or 08062102020 or send mail to support [ @ ] smsdepot.com.ng . Thank you!
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0809 181 4000